CONSUMER ALERT: ‘Getaround’ App Users Report Auto Thefts

February 3, 2020

Do you use the car sharing application called “Getaround” to rent your vehicle and make some extra cash? Use the app with caution. OAG has learned of more than a dozen auto thefts in the District that we believe are connected to the use of this app.

How does Getaround work?
Getaround is an app that allows consumers to rent vehicles by the hour or day from owners who make them available through its online platform. Consumers can create a profile on Getaround and search for cars based on location and type of vehicle. After a rental request is submitted and approved by the owner, consumers can go to the car’s location and unlock the vehicle using the app on their smartphone. Keys to the vehicle are left inside and consumers return the car at the end of their rental period.

Should I be concerned?
Vehicles listed on Getaround could be at increased risk of theft because keys are left inside of the car and the car’s location is visible to anyone searching the platform.

To ensure you are using a product correctly and at its safest, always read instructions and fine print. Getaround offers two features that could help prevent auto theft: lockboxes and Enhanced Security. Getaround lockboxes allow owners to secure car keys within their car that can only be opened by a 4-digit code provided in the car’s pickup instructions. Getaround Enhanced Security immobilizes a car’s starter when it is not being used for an authorized trip. We have heard reports, however, that these features are not available on all cars, have not been working properly, and can be easily thwarted.

What should I do if my car is stolen?
If your car is stolen, report it to the Metropolitan Police Department at (202) 727-9099.

If you’ve experienced any kind of consumer problems while using Getaround, call OAG’s Office of Consumer Protection at (202) 442-9828, submit a complaint at consumer.protection@dc.gov or fill out an online form.

Learn the latest news and tips from the Office of the Attorney General by reading the OAG Blog.

Content retrieved from: https://oag.dc.gov/blog/consumer-alert-getaround-app-users-report-auto.